Shipping and Returns
If for any reason you aren’t entirely satisfied with your purchase, we are happy to refund your item/s as long as the item/s are unused or unworn and are returned in the original packaging within 14 days of dispatch.
Please enclose a copy of the returns policy filled in with the relevant information.
You can obtain a copy of this from
Please note if the item is deemed faulty Bittersweet will cover the costs of the return postage and postage of replacement item if applicable.
For change of mind returns please note that postage costs will be covered by the purchaser.
Change of mind returns will not be refunded for shipping costs.
Can I return an item for a cash refund?
We do not offer cash refunds. Purchases made by credit card or EFT can be refunded using the same method in which the purchase was made.
My shoes have a warranty fault. What do I do?
If you receive a faulty item, please notify our Customer Service Department
at providing the following:
The order/receipt number
A short description of the issue
Picture/s clearly showing the problem
Shipping address for replacement product
Once returned, goods will be inspected for manufacturing faults. Items deemed subject to reasonable wear and tear will not be accepted as faulty in which case you will be notified, and the item/s will be returned to you at our own expense.
Can I return a pair of Bittersweet shoes that I bought from another retailer?
Unfortunately not. Any Bittersweet item that was not bought from our online store must be returned to the store from which it was purchased. All returns must be accompanied by the proof of purchase.
Standard Shipping - $10.00
Express Shipping - $15.00
All orders over $150 will be eligible for free Standard Shipping
All orders over $200 will be eligible for free Express Shipping
All orders will be shipped via Australia Post and can be tracked using the Tracking Number provided in your order confirmation.
Please see below standard shipping times from Australia Post's Website
Covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
Covers all of Australia. Sending to same state: Metro - up to 2 business days, Country - up to 5 business days. Sending interstate: Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office
Please note we only currently ship within Australia.